Frequently Asked Questions (F.A,Q.)
Can I purchase Gift Certificates online?
Where do I put the Coupon Codes during checkout?
You can purchase gift certificates in select amounts online, or in any dollar amount by phone at 504-418-1448 CST daily. They never expire and can be used online or in person at A. Renee Boutique NOLA. When using your gift certificate online, be sure to enter it in the appropriate field, marked ‘gift certificate’. It won’t be accepted if you enter it in the coupon code field. The same applies for all coupon codes. Be sure to enter it at the bottom of your shopping cart page (first page of the checkout process). Only one coupon code may be used per transaction.
What happens if I purchase an item that then goes on sale?
If an item is marked down on Sale after you have purchased it, we will be happy to provide you with a store credit for the price difference, provided that your original purchase occurred no more than 10 days before the price adjustment was made. Please note that this policy does not cover items whose prices drop due to flash sales or coupon promotions. Please contact us at AReneeBoutique@gmail.com or 504-418-1448 to request the credit.
I don’t see my size listed for an item on your website. Will it become available again?
Possibly…some designers enable us to order by piece; others by pack, call us at 504-418-1448 or email at AReneeBoutique@gmail.com the item and size you are interested in and we will get back to you asap. Items from some designers are often seasonal and not available for reorder.
What size should I purchase?
Each garment has a size chart located beneath the item description. Women/Misses sizing numbers run 0, 2, 4, 6, 8, 10, 12… and XS, S, M, L, XL. Misses clothing is cut fuller for woman’s bodies. Contemporary sizing is cut closer to Junior sizing which runs 1, 3, 5, 7, 9, 11…. and is cut smaller and straighter than misses. Contemporary sizing was created when manufacturing moved to the Asian countries. Clothing there is sized slimmer and smaller. We carry a few contemporary lines only because they are from unique designers that are of a higher quality then most Contemporary fashions.
If you have any questions regarding the sizing of any item, or anything related please call us at 504-418-1448 and we can measure the garment you are interested in to make sure the sizing will work for your body and/or answer any questions you may have.
What is the return policy and how long will it take to process my return?
Since we are a small boutique, we need returned merchandise back within 10 days of receipt. Garment must be unworn with original tags still attached. We accept returns for refund on all clothing and shoes if it is received back at A. Renee Boutique within 10 days of the date it was delivered to you. If received after the 10 days you will receive a merchandise credit code which will be emailed to you 1-3 days after the return is received.
For returns, go to the RETURNS Tab on the menu across the top of the website and follow the instructions. A return label will be emailed to you within a few days. Returns are processed through the US Post Office (USPS).
Store credit: A Gift Certificate code will be emailed 1-3 business days after the return is received.
Refund: A refund will be issued to the original form of payment 3-5 business days after the return is received. Please allow an additional 7-10 business days for your bank to credit your account.
Exchanges: To exchange an item, go to the Returns tab and follow instructions for a refund and then reorder the item in the new size or color.
What are the care instructions?
Most clothing on the A. Renee Boutique website is hand washable or machine washable on the delicate cycle. It is recommended, for extra protection, that if you machine wash on delicate, to put each item in a lingerie bag to protect it and hang dry to finish. You can also hand wash and roll in towel to remove excess moisture and hang to dry.
Do you take special orders for sold out items?
We look for clothing made in the U.S.A so we may be able to special order in sold out sizes. It can take up to 2-3 weeks to complete the order. Call A. Renee Boutique at (504) 418-1448 to inquire.
I need a special color top to match a bottom can I order the Camisoles, Tanks and ¾ Sleeve tops in other colors?
Our tops by JudyP are made of a soft, smooth, glossy knit that feels like silk on your skin and come in a variety of colors. Some styles have a double layer and others a shelf bra. Each design comes in a variety of colors that change with the season and can be special ordered.
If you are looking for that special color to match a skirt or pant, we can special order it for you. We have swatches of all colors available. Call A. Renee Boutique at (504)418-1448 to place an order. Made in USA. Woman/Misses sizing.